Privacy Policy
At Takumi Mokkou (匠木工), we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide when using our site or engaging with our services. We adhere to applicable data protection laws, including the General Data Protection Regulation (GDPR) for our European customers, and other relevant privacy regulations.
Our Company Information
Takumi Mokkou (匠木工)
28 Karasuma-dori, Shimogyo Ward,
Kyoto, Kyoto Prefecture, 600-8412,
Japan
Information We Collect
We collect various types of information to provide and improve our services to you:
- Information You Provide Directly: This includes information you give us when you inquire about our custom furniture design and crafting, request a consultation, place an order, or engage with our furniture repair and restoration services. This may include your name, physical address for delivery and installation, email address, phone number, and details regarding your specific furniture project or space planning needs.
- Payment Information: When you make a purchase, payment information such as credit card details or bank account information is collected. Please note that we do not directly store full payment card details on our servers. Payment transactions are processed through secure third-party payment gateways that comply with industry security standards.
- Information Collected Automatically: When you visit our online platform, we may collect certain information automatically from your device. This includes your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. This data helps us understand how our site is used and improve its functionality and your experience.
- Cookies and Similar Technologies: We use cookies and similar tracking technologies to track the activity on our site and hold certain information. Cookies are small data files placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
How We Use Your Information
We use the information we collect for various purposes, including:
- To provide and deliver the bespoke furniture, cabinetry, and other services you request, including custom design, wood selection, joinery, hand finishing, and polishing.
- To facilitate consultation and space planning services tailored to your needs.
- To process transactions and manage your orders and payments.
- To schedule and perform furniture repair and restoration services, and delivery and installation.
- To communicate with you regarding your inquiries, orders, services, and any updates.
- To improve our products, services, and the functionality of our online platform.
- To maintain our internal records and for administrative purposes.
- To comply with legal obligations and to protect our rights and interests.
How We Share Your Information
We are committed to maintaining your trust, and we do not sell your personal information to third parties. We may share your information in limited circumstances:
- Service Providers: We may share information with trusted third-party service providers who assist us in operating our business and providing our services, such as payment processors, delivery partners for furniture transportation, and IT support. These service providers are only granted access to the personal information they need to perform their specific functions and are obligated to protect your information.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred as part of the business assets. We will notify you before your personal information is transferred and becomes subject to a different privacy policy.
Data Retention
We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When your personal information is no longer needed, we will securely delete or anonymize it.
Your Data Protection Rights
Depending on your location and applicable laws, you may have the following rights regarding your personal information:
- The Right to Access: You have the right to request copies of your personal data.
- The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the details provided below.
Security of Your Information
We are committed to ensuring that your information is secure. We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.
International Data Transfers
As Takumi Mokkou operates from Japan, the personal information we collect may be stored and processed in Japan or any other country where we or our service providers maintain facilities. By using our services, you understand that your information may be transferred to and processed in countries outside of your country of residence, which may have different data protection laws than those in your country. We take steps to ensure that your data is treated securely and in accordance with this Privacy Policy and applicable data protection laws.
Links to Other Websites
Our online platform may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Children's Privacy
Our services are not intended for anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from anyone under the age of 18 without verification of parental consent, we take steps to remove that information from our servers.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Takumi Mokkou (匠木工)
28 Karasuma-dori, Shimogyo Ward,
Kyoto, Kyoto Prefecture, 600-8412,
Japan